Associations PCI Compliance and Refund Policy

We do not take credit card numbers nor do we store them. All credit card processing is done by the customer on their end at the time of registration through the registration software or when paying their QuickBooks invoices online.

Events (higher cost events or events with a commitment to a venue): THE ASSOCIATION only refunds event registrations if registration is canceled previous to a week before event. A $25 Administrative fee is deducted from refunds to major events if cancellation is less than 10 days before event. The refund language is on every registration form—paper and online forms.

Regular educational trainings (regular meeting fees): THE ASSOCIATION does refund for trainings. In most cases a credit on account is offered however if an actual refund is requested, that request is honored in most cases. Chronic offenders (register and never show up) are offered credit on account only and if it happens three times in a year, a $25 administrative fee is charged.

If a refund is given, it is given in the same format as received: if paid by check, refund is by check to the company or person on the original check.

If paid by credit card, refund is made on the original transaction to that credit card. If for some reason refund happens 30 days or more after original payment is given and we are unable to refund the original credit card transaction, the association sends a check to the original payor/registrant.

Dues are not refundable except in extenuating circumstances (severe illness, death, catastrophic financial situation)  however it is not the standard practice to refund dues otherwise.

Address: 17 Depot St Suite 3, Concord, NH 03301

Phone: (603)228-1231